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Account Refunds

Our refund policy is simple: you have a 24 hour trial period after your order is issued to you and declared "shipped" or "delivered" or "completed" to request a full refund. Please use this period to fully test your connection, ensure you can access the websites you want to access and report back, by e-mail, any problems you may be experiencing.

Once the 24 hour trial period is finished, no requests for refunds will be accepted.

Bank Transfer Payments: Unfortunately we are unable to refund payments that are made by bank transfer. Please ensure you have ordered the correct product, if you are unsure of which product to purchase, please ask.

Please enquire through the 'Contact Us' page if you are unsure of the product to purchase.